Refund Policy

Returns/Refunds/Exchanges

To minimize our environmental impact, we do not offer returns, exchanges, or store credit at this time. We are unable to process returns, exchanges, store credit, or refunds for issues such as selecting the wrong size, change of mind, or items marked as sale or clearance.

Please carefully review the size chart before placing your order. Expect a standard deviation of 1-3 cm in measurements, as not all items are made exactly the same by our manufacturers.

If you have any concerns after receiving your item, please contact us within 15 days of delivery.

For any questions about an item, feel free to reach out to us before purchasing to ensure complete satisfaction. Contact us through our form or by emailing us at support@kyetana.com.

Damaged/Incorrect Items/Out-of-Stock/Unable to Ship Items

Refunds will be issued if the item is damaged or flawed, if the item is out of stock, if you received the wrong item, or if we are unable to ship it.

For damaged or flawed items, please email support@kyetana.com with clear photos of the damage, and we will evaluate the situation to determine if a refund is warranted.

In some cases, like with jeans, shorts, or skirts, the buttonhole may come sewn shut. You can carefully open the hole with a small pair of scissors or a seam ripper. If you're unable to do so, contact us. Refunds may not be guaranteed, as some manufacturers leave the buttonhole sealed as a sign the item is new. Kyetana is not responsible for any injuries caused during this process.

If an item is out of stock, or if you receive the wrong item, we will either send you a new one (and let you keep the incorrect item) or refund the purchase to your original payment method. If we are unable to ship an item for any reason, a refund will be issued to your original payment method.

Cancellations and Order Changes

Once an order has been processed for shipping, cancellations are not accepted. If you need to make changes to your order, please contact support@kyetana.com immediately. While we will try to accommodate changes, some orders may ship out before adjustments can be processed.

Customer Address Mistakes

We are not responsible for orders shipped to an incorrect address due to errors made during checkout. Please double-check that your billing and shipping information is correct before submitting your order. We are also not liable for lost or stolen packages after they are marked as delivered.

If we made a mistake with your shipping address, we will take full responsibility by either reshipping or refunding your order.

If a package cannot be delivered due to an incorrect address and is returned to the carrier, it will not be returned to us but instead destroyed by the carrier. Unfortunately, we cannot offer refunds or reshipments in this case.

Lost in Transit

If your package is lost in transit due to an issue with the shipping carrier, we will work with the carrier to locate your package. If the package cannot be found, we will reship your order at no additional cost.